menu
menu

Track-It!

An IT tracking program that tracks tickets within small to medium businesses for enhanced productivity

7.2

88 Votes

Efficient asset management and help desk ticketing software.

Overview

Track-It! is a comprehensive IT help desk solution, designed to simplify ticket management, enhance IT productivity, and provide a unified platform for managing IT assets. Its robust suite of features, user-friendly interface, and extensive customization options make it stand out among similar software.

Key Features

Track-It! boasts a broad range of features designed to streamline IT operations. The software's Help Desk component enables efficient ticket management, allowing IT teams to track, manage, and resolve issues swiftly. The Asset Management feature provides a comprehensive inventory of all IT assets, offering valuable insights for better business decisions.

Another key feature is the Change Management module, which allows teams to manage and control changes across IT infrastructure. Additionally, the Knowledge Base feature provides a central repository for useful information and solutions to common issues, promoting self-service among end-users.

Usability

With its intuitive user interface, Track-It! is easy to navigate. The software has useful dashboards and clear menus, reducing the learning curve for new users. The tool's customization options also allow it to be tailored to specific business needs, enhancing its overall usability.

Performance

In terms of performance, Track-It! delivers. It's capable of handling a high volume of tickets without lags, making it suitable for large organizations with significant IT demands. Additionally, the software's robust reporting module enables detailed analysis of IT operations, helping to identify trends and areas for improvement.

Support

Track-It! offers a variety of support options to its users, including a comprehensive online help section, a dedicated support team available via phone or email, and a community forum where users can share tips and solutions.

Conclusion

Overall, Track-It! is a robust and reliable IT help desk solution. With its wide range of features, ease of use, and excellent performance, it has all the necessary components to streamline IT operations and enhance productivity in any organization.

Highest-Rated Features:

  1. Ticket Notifications
  2. Active Directory
  3. Ticket Prioritization

Lowest-Rated Features:

  1. Knowledge Base
  2. Surveys
  3. Knowledge Base/Ticket Integration
Company
BMC Software
HQ Location
Houston, TX
Phone
713 918 8800
Top 3 Track-It! Alternatives

Zendesk Support Suite

Provide world-class customer support across multiple channels from a consolidated interface with simple dashboards and ticket-tracking features

Freshservice

Front desk and IT management software solution that's built for companies of all sizes

Jira Service Management

A program for developers that allows you to rapidly adjust to new changes