Stella Connect

A customer success platform that optimizes contact center performance.

Overview

sTella Connect is a customer success platform designed to enhance the efficiency and performance of contact centers. Its main purpose is to improve customer interactions, feedback collection, and quality assurance processes. The software provides real-time agent coaching, customer feedback, and deep analytics, allowing organizations to make informed decisions and adjustments to their customer service approaches.

Key Features

One of the main offerings of sTella Connect is its real-time customer feedback feature, which allows businesses to collect and analyze customer responses immediately after interaction with service agents. This provides valuable insights into the effectiveness of customer service strategies and agent performance.

The quality assurance functionality of the software focuses on improving the skill sets of service agents. It provides features like call monitoring and evaluation, performance analytics, and a coaching hub that promotes continuous learning and improvement among agents.