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LivePerson

An AI-powered messaging app that works in the cloud and provides chat bots for networks

7.2

59 Votes

  • Category Customer Service Software
  • Languages Arabic, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)

An AI-powered conversational platform offering real-time customer interactions.

Overview

LivePerson is an innovative AI-driven platform that allows businesses to interact with their customers in real time. This software is designed to provide a seamless and efficient communication experience, enabling businesses to engage with their customers on a deeper level.

Key Features

LivePerson comes packed with numerous features that set it apart from other customer interaction platforms. These include real-time chat capabilities, AI-driven automated responses, and the ability to handle multiple conversations simultaneously. Moreover, the software has a highly intuitive interface that facilitates quick and easy navigation.

Performance

In terms of performance, LivePerson stands out as a robust and reliable platform. It offers swift response times, ensuring that customers do not have to wait long to receive answers to their queries. Furthermore, its AI-driven automation allows the software to handle customer interactions efficiently, freeing up staff to focus on more complex tasks.

Integration Capabilities

Another key aspect of LivePerson is its impressive integration capabilities. The software can be seamlessly integrated with a variety of other tools and platforms, including CRM systems, social media platforms, and more. This allows businesses to streamline their customer interaction processes and ensure that all customer data is centrally stored and easily accessible.

Customer Support

The customer support offered by LivePerson is commendable. The team is responsive and knowledgeable, ready to assist users with any issues they may encounter. Moreover, the platform also provides comprehensive tutorials and guides, making it easy for users to understand and utilize its features.

Conclusion

In conclusion, LivePerson is an excellent choice for businesses seeking to enhance their customer interaction processes. Its real-time chat capabilities, AI-driven automation, and seamless integration options make it a highly efficient and user-friendly platform.

Highest-Rated Features:

  1. Team Inbox- Live Chat
  2. Lead Development- Live Chat
  3. Pop-up Chat

Lowest-Rated Features:

  1. Knowledge Base- Live Chat
  2. Targeted Emails- Live Chat
  3. Customization
Company
LivePerson
HQ Location
New York, NY
Ownership
NASDAQ: LPSN
Total Revenue (USD mm)
$366
Top 2 LivePerson Alternatives

Zendesk Support Suite

Provide world-class customer support across multiple channels from a consolidated interface with simple dashboards and ticket-tracking features

Intercom

Communications platform designed for businesses to allow them to communicate with customers and leads in seconds