GoToConnect (formerly Jive)

A comprehensive communication solution for businesses, offering VoIP, video conferencing, and messaging.

Overview

GoToConnect, previously known as Jive, is a robust unified communication platform designed to cater to businesses of all sizes. It provides an all-in-one solution, integrating Voice over IP (VoIP) capabilities, video conferencing, and messaging. The software aims to streamline business communication and improve collaboration among teams.

Features

With GoToConnect, users can expect an array of features that facilitate efficient and effective communication. One of the key features is the VoIP service, which allows for reliable and clear voice communications over the internet. The software also offers video conferencing capabilities that support seamless virtual meetings and team collaborations, even with remote workers.

The messaging feature allows for instant communication, making it easy for team members to share quick updates or messages. Additionally, GoToConnect offers a unique visual dial plan editor, which allows businesses to customize call routing based on their specific needs.

Usability

GoToConnect is well-known for its user-friendly interface, which is intuitive and easy to navigate even for first-time users. The software is browser-based, thus no downloads or installations are required. It also offers mobile apps for iOS and Android, allowing users to stay connected on-the-go.

Performance

In terms of performance, GoToConnect lives up to its reputation of delivering reliable and clear communication. The VoIP service provides excellent call quality, while the video conferencing feature supports high-definition video and audio. The software also boasts a high uptime, ensuring that businesses can rely on it for uninterrupted communication.

Customer Support

GoToConnect offers comprehensive customer support, including a dedicated support team available 24/7. Users can reach out to the support team via phone, email, or live chat. There is also a rich resource library with helpful articles, guides, and tutorials.

Conclusion

Overall, GoToConnect is a comprehensive and reliable communication solution that caters to the needs of modern businesses. With its robust set of features, user-friendly interface, and excellent performance, it is a worthwhile investment for businesses looking to streamline their communication processes and improve team collaboration.