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FullStory

online client management system designed for businesses to accurately track customer activity and analytics

9

150 Votes

A comprehensive platform for improving customer experience through digital analytics.

Overview

FullStory is a digital experience analytics platform that helps businesses understand, measure, and improve their online user experience. It provides insights into customer behavior, allowing companies to make data-driven decisions to enhance their product and service offerings.

Key Features

FullStory offers a robust suite of features including session replay, heatmaps, funnels, and search analytics. The session replay feature allows businesses to watch recordings of user interactions, making it easier to identify usability issues.

The heatmap feature visually represents user engagement on a website, providing a clear picture of what’s attracting attention and what’s being ignored.

The funnel analytics feature tracks user journey across the website, pinpointing where users drop off. This can help identify areas for improvement to increase conversion rates.

Lastly, the search analytics feature helps understand what users are looking for on a website, which can inform content and design updates.

Performance

FullStory is known for its high performance and reliability. The software is easy to install and use, with a user-friendly interface that makes it accessible to users of all skill levels. The software runs smoothly and efficiently, providing accurate, real-time analytics to help improve customer experience.

Customer Support

FullStory offers excellent customer support, with a knowledgeable and responsive team that's available to assist users via email, phone, and live chat. Additionally, the company provides a comprehensive knowledge base and helpful tutorials to guide users through the software's features and capabilities.

Value for Money

While FullStory is a premium product with a price tag to match, its comprehensive suite of features and excellent performance make it a worthwhile investment for businesses aiming to understand and optimize their customer's digital experience. The insights provided by FullStory can lead to significant improvements in user experience and, consequently, in business results.

In conclusion, FullStory is a powerful and reliable digital experience analytics platform that offers a wide range of valuable features for businesses committed to improving their online customer experience. With its high performance, excellent customer support, and robust analytics capabilities, it is a software that delivers value for money.

Highest-Rated Features:

  1. User
  2. Role
  3. and Access Management
  4. Click Tracking
  5. Session Replays

Lowest-Rated Features:

  1. Eye Tracking
  2. API / Integrations
  3. Multivariate Testing
Company
FullStory
HQ Location
Atlanta, GA
Year Founded
2014
LinkedIn® Page
https://www.linkedin.com/company/3654338 (317 employees)
  • Free: Free.
  • Business: Let's Talk
Top 2 FullStory Alternatives

LogRocket

Record user sessions and monitor your software's performance statistics to improve application UX with less effort

Hotjar

An advanced analytics program that tracks user behavior and discovers why people are on your website