menu
menu

Freshdesk

Help your customer service staff deliver world-class support with easy ticket tracking and workflow automation solutions

8.8

2389 Votes

  • Category Customer Service Software
  • Languages Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Highest-Rated Features:

  1. Email to Case
  2. Ticket Creation User Experience
  3. Ticket Response User Experience

Lowest-Rated Features:

  1. Reporting
  2. Customization
  3. Customer/Contact Database
Company
Freshworks
HQ Location
San Mateo, CA
Phone
+1 (866) 832-3090
  • FREE: Free
  • Growth: $15
Top 5 Freshdesk Alternatives

Zoho Desk

Customer support solution that can be seamlessly and effortlessly deployed

Zendesk Support Suite

Provide world-class customer support across multiple channels from a consolidated interface with simple dashboards and ticket-tracking features

Front

A customer communication hub that allows for scaleable services to address the needs of every customer

Help Scout

A scalable help desk solution that makes it easy to connect with customers and provide assistance

HappyFox Help Desk

Process complaints and help users with technical issues whenever they lodge an incoming ticket