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Autotask PSA

An analytics and digital management platform for managed service providers to make lightning-fast decision and gain higher visibility into customer satisfaction metrics

7.4

144 Votes

A Comprehensive Professional Service Automation Solution

Autotask PSA is a cloud-based professional service automation (PSA) solution designed to streamline and optimize business operations. It offers an integrated suite of tools that work in unison to effectively manage and automate various business tasks.

Features and Functionality

Project Management: Autotask PSA allows for the tracking and management of projects from inception to completion. It provides real-time visibility into project progress, helping to ensure tasks are completed on time and within budget.

Time and Expense Tracking: The system includes comprehensive time and billing features, enabling the easy tracking of work hours and expenses. This helps in generating accurate invoices, improving cash flow and profitability.

Service Desk: Autotask PSA's service desk module helps to streamline service delivery and improve customer satisfaction. It offers features such as ticket management, SLA tracking, and efficient issue resolution.

Reporting and Analytics: Autotask PSA includes powerful reporting and analytics tools. These provide insightful data to aid decision-making, track performance, and identify areas for improvement.

Performance and Usability

Autotask PSA provides an intuitive user interface that is easy to navigate. It offers fast performance, enabling businesses to operate efficiently. The software is cloud-based, allowing for access anytime and anywhere, which is a significant advantage for businesses with remote teams.

Integration Capabilities

Autotask PSA boasts extensive integration capabilities. It integrates seamlessly with various third-party applications such as CRM, accounting, and IT service management software. This allows for streamlined data sharing and improved business process efficiency.

Customer Support

Autotask PSA provides robust customer support. Users receive support through various channels, including email, phone, and live chat. The company also offers an extensive knowledge base and training resources to help users maximize the software's potential.

Conclusion

Overall, Autotask PSA is a robust and comprehensive professional service automation solution. It effectively integrates multiple business tasks into a single platform, thereby boosting productivity and efficiency. The extensive features, coupled with the software's ease of use and excellent customer support, make it a valuable tool for businesses seeking to optimize their operations.

Company
Datto Inc.
HQ Location
Norwalk, CT
Year Founded
2007
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