I've created my Blizzard account and I'm receiving an error message that my key is invalid.
Please contact Blizzard at (800) 953-SNOW

I have the file and a key but where do I set up my account?
Simply visit this page.

Where can I redownload the file?
Please visit this page or you can follow the link in your email. A key has been reserved for you and will be sent via e-mail after you fill out the form.

What is a Stress Test?
A stress test measures how much traffic a server can accommodate and still function efficiently.

Why is Blizzard conducting a stress test for World of Warcraft?
Blizzard is conducting a stress test to measure the maximum operating capacity for the World of Warcraft infrastructure, namely the servers and account-creation pages. Blizzard wants as many people as possible to overload the infrastructure to determine the optimum population a World of Warcraft server can support.

Will I have full access to the World of Warcraft game?
You will be able to play the same version of the World of Warcraft beta that the closed-beta testers are playing. However, because the stress test is designed to accept more players than the servers can handle, gameplay performance will not be optimal. Keep in mind that during testing, there might be significant lag and performance issues.

Once the stress test is over, will I be able to play in the beta?
This sign-up is only for the 7-day stress test. The beta test is completely separate and is taking place on different servers from the ones on which the stress test will be conducted. However, later in the year, Blizzard will hold an open beta test for World of Warcraft, and anyone with an Internet connection is invited to participate. Please do not contact anyone at Blizzard about the open beta test. Blizzard will post an announcement on their Web site when the open beta is ready to go live, so please check there periodically for more information.

When does the World of Warcraft stress test beta begin?
The stress test will start shortly after the sign-up period ends. The actual date is undetermined as of yet, but when the stress test beta is ready to start, an announcement will be posted on www.fileplanet.com and a second email will go out with instructions on how to create your stress test beta account and start playing.

How will I know if I get into the stress test?
You will be contacted by e-mail letting you know that you do indeed have a spot in the stress test. Please do not contact Blizzard regarding your stress test application status.

How long will the stress test beta last?
The World of Warcraft stress test beta will last for seven days.

Am I guaranteed a spot in the stress test by signing up here?
If you are a FilePlanet subscriber you are guaranteed a spot in the World of Warcraft stress test as long as you apply during the specified sign up period.

Can I sign up for the stress test if I am not a FilePlanet subscriber?
Yes, you can still sign up for the stress test. However, FilePlanet subscribers receive priority for stress test spots.

Will I be able to start playing right away?
No. When the stress test beta is ready to begin, you will receive another email with instructions on what to do to start playing. There will also be an announcement on www.fileplanet.com and www.blizzard.com when the stress test beta is starting.

What do I do with my authentication key?
You’ll need to hold on to your authentication key for when you create your stress test beta account. The account-creation process will take place sometime after you’ve downloaded and installed the game client, when the stress test is ready to begin. At that time, you will receive a separate email with instructions on how to create your account and start playing.

Will I need to connect to the Internet to play?
Yes, you need to connect to the Internet to take part in the World of Warcraft stress test beta.

Will I be able to keep my account and character from the stress test?
No. Accounts and characters created for the stress test will be deleted at the end of the test. If you have the opportunity to test World of Warcraft at a later date in the open beta test, you will be creating a new account and character(s) at that time.

Will there be a Mac version of the stress test available?
Yes. There will be separate Mac and PC installers for the stress test included in the download client.

Why is this stress test only for North America?
Due to multiple time zone and language differences, we have decided to limit the stress test participants to the United States and Canada.

What do I do after I download the World of Warcraft client?
After you receive your e-mail and key, you will be given instructions to download the game. You will not be mailed a CD. Follow the instructions to download and install World of Warcraft. When the stress test is ready to begin, you will be contacted with another email telling you to visit the account-creation page to create an account. After you create an account, you can then enter the game.

I'm having issues with the game - whom do I contact?
Please use the support options located at www.worldofwarcraft.com/support/

How do I get on the waiting list?
Just sign up for the World of Warcraft stress test beta. The stress test beta operates on a first come, first served basis.

I'm on the waiting list - what does this mean?
When you are on the waiting list you are in a holding pattern waiting to see if you'll be accepted into the stress test beta. If you are accepted, you'll receive an email notification with information on how to join the stress test beta.

I'm having trouble with my authentication key. Who do I contact?
If you are having trouble with the delivery of your authentication key, please contact FilePlanet Customer Support. If you are having trouble setting up the World of Warcraft stress test beta, make sure you are entering your key correctly. If you are having any trouble with the game please contact Blizzard Technical Support.

What are the system requirements?
NOTE: World of Warcraft has NOT yet been optimized for many hardware configurations. The system requirements are expected to be lower for the final shipping version of the game, specifically in regards to processor speed and video card memory requirements. The system specifications listed below are for the World of Warcraft beta only.

A 56k or higher modem with an Internet connection.

Windows System/OS:
• 800 MHz or higher CPU.
• 256 MB or more of RAM.
• GeForce 2 graphics card or better.
• 3 GB or more of available hard drive space.
• DirectX® 9.0 or above.

Mac® System/OS:
• 1.0 GHz or higher, G4 or G5 processor.
• 512 MB RAM or higher. DDR RAM recommended.
• ATI or NVIDIA video hardware with 64 MB VRAM or more.
• 3 GB or more of available hard drive space.
• MacOS X 10.3 ("Panther") or better.

This file is pretty big! What should I know?
This download is larger than your typical download. It's important to ensure a smooth download and we recommend the following:

1. Turn off all unnecessary programs including ad blockers and configure or disable your firewall. Your firewall may interrupt the download
2. Disconnect other computers from the network. Others surfing the net or being internet intensive will possibly cause your connection to falter
3. Make sure you have adequate hard drive space and that your system is at top performance. Reboot before beginning the download

Should your download fail for any reason, delete the partial file and begin again. A download that fails mid-download (not manually paused) will not resume.

The file says it's corrupt! Or asks to insert CD #
Please extract the files to a folder on your hard drive using WinZip 8.0 or higher. Then execute the installation file for the game.

I get a Network Connection error of F5 error on FilePlanet Download Manager
This menas your connection was interrupted and the cache file is no longer valid. Please delete the partial download in your download folder and start your download again.